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Chapter 2 - the Contractor Logistic Support (CLS) and one its application in a study case.

2.4 The CLS for the system under investigation.

Having introduced it is the company manufacturer, it is the system on which is articulated the experimentation dealt in the CAP. 7, we go hour to describe the terms of a contract CLS for the support of an apparatus of this kind: in this scene, in fact, the presupposed ones for the modellizzazione made near the SELEX-SI during the period of stage are been born.
In the phase of procurement, the several divisions of interfacciano SELEX-SI directly with the Defense Ministries (MoD) of the nations that mean to acquire the system, or with the agency of procurement of NATO (NATO C3 Agency, NC3A).
To the term of the period of guarantee, the systems can be support to you from the logistic division of SELEX-SI (CSI) under the control of the logistic agency of NATO (NAMSA, NATO Maintenance and Supply Agency).
This presupposes the existence of a contract CLS between SELEX-SI and the NAMSA.
The contract, junior clerk to such systems, of the duration of 4 years for the first period, leaves from the end of the guarantee of the contract first supply; they are, then, possible a maximum of five its extensions, ciascuna of the duration of three years: in total, therefore, the total duration of the CLS can be of 19 years.
In the successive figure, it comes exactly shown the maximum duration of the contract, subdivided in several the groups.


Figure 2.9: Duration of contract CLS.

The CLS defines levels of operating performances to maintain and to control (Operating Availability) and the level of service (times of supply and participation).
The main activities of SELEX-SI as supplying of CLS services they are following:
  1. Participations in situated:
    • The activities of ordinary maintenance (preventive and corrective) of first and according to level will be executed directly from the Nation Host; SELEX-SI, therefore, will take part in situated for maintenances of advanced level or participations of great extraordinary maintenance.
    • Collection given relati you to the participations carries out to you from SELEX-SI and the staff of the customer in order to verify the performances of the system.
    • Analysis of the returns from the field and elaboration of quarterly relationships (Quarterly Maintenance and Supply Action Reports).
    • Control of the levels of the warehouses of situated.
    • Control of the Follow-on Course, held from the staff of the Nations Hosts, in order to verify the effective level of the staff who uses and manutiene the systems.
  2. Supply of pdr: The parts of the system that are gotten out of order during the normal operativity, present or less in the warehouses than situated, will come supplied from SELEX-SI, with contractual requirement for the times of supply.
  3. Reintegro of the stocks of pdr of situated: The supply begins previews them for an every situated sufficient warehouse of pdr critical supporting situated the same one for a period of operativity of 30 gg. behind closed doors; the support activity impoverirà progressively such buffer: task of the company is that one to maintain a level of the such situated stocks of guaranteeing the level of contractual support.
    Review of Program (CLS the Review Performances) they will serve to estimate the supplied support and eventually to modify the levels of the warehouses of situated;
    The out of order parts will come replaced second following requirement:
    • The LRU Mission Critical that do not make part of the stock of situated will be supplied within 24 hours from the demand.
    • The LRU Mission Critical that make part of the stock of the customer will come replaced with the warehouse part, and the part will come restored in warehouse within 48 hours from the demand.
    • The remaining LRU will have times of restoration legacies to the plans of particular maintenance of the situated one.
  4. Activity of repair: The replacement parts, to use on the system or in order to restore the warehouse of situated, will come supplied from the SELEX-SI warehouse.
    The service of repair of the out of order LRU that re-enter from the situated ones is completely to cargo of the SELEX-SI (comprised the eventual substitution of parts not more repairable with new parts).
    The repair service includes:
    • to Transport from the situated ones;
    • b. Repair;
    • c. Reporting.
  5. Support and access to the documentation software;
  6. Activity ECP (Engineering Change Proposals): The CLS includes all the activities of plan necessary in order to render the supportable system on all its cycle of life:
    • Control and management of the obsolescences;
    • Control of configuration;
    • Engineering Change Analysis and Proposal.
  7. Support and access to TDP (Given Technical Package) and LSAR (Logistic Support Analysis Record): SELEX-SI will use a number of processes and tool informed to us in order to manage contracts of CLS like:
    • Customer Support Web Desk (CSWD) or similar for interfacciare the customer;
    • Sherpa PDM for the management of configuration in phase of plan;
    • SAP/R3 Customer Service that manages:
      • Management configuration in service;
      • Management repairs;
      • Management participations in situated;
      • Management warehouses.
    • Logistic Database (LSAR);
    • Ambient development and management IETM (Interactive Electronic Technical Manuals).
The customer will have constant approached such instruments and will come informed periodically of the state of configuration.
The modernization of the database and the documentation is to cargo SELEX-SI.

 


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